Salary $17 – $23 an hour job type full-time
Qualifications
High school or equivalent (required)
Help desk: 2 years (required)
Customer service: 1 year (required)
Crm software: 1 year (required)
Project management: 1 year (required)
English (required)
Us work authorization (required)
Benefits pulled from the full job description
Paid time off
Full job description
At the heart of its` existence, the recession proof financial literacy mentorship program exists to provide knowledge and resources to its` diverse membership population that ranges from ages 16 to 75Through the organization`s core values of self-development and eternal learning, recession proof has equipped over 500 members to walk away from their jobs and into their destinies to launch 6-figure businesses.
As the recession proof empire continues to grow, and more lives are impacted, we need some members on the team! therefore, recession proof is seeking a fully-remote helpdesk associate to partner with our sales and mentorship team as we continue to change lives across the nation!
Essential functions:
§ answers incoming customer inquiries regarding billing issues, product problems, service questions
And general client concerns.
§ escalates all client issues to the appropriate party and follow-ups to ensure issue has been
Resolved.
§ promotes a positive customer-centric attitude and mentality.
§ updates customer portal on company digital platform.
§ partners with the management team to remain abreast on product knowledge and any updates to
Company’s policies and procedures.
§ impacts the company’s bottom line by problem solving and taking the iniaitve to turn frustrated
Clients into repeat customers.
§ researches and gathers information upon request from management team.
§ performs other
Job type: full-time
Pay: $17.00 – $23.00 per hour
Benefits:
Paid time off
Schedule:
8 hour shift
Covid-19 considerations:
This position is fully remoteTherefore, employees are able to work in the comfort and safety of their own homes.
Education:
High school or equivalent (required)
Experience:
Help desk: 2 years (required)
Customer service: 1 year (required)
Crm software: 1 year (required)
Project management: 1 year (required)
Language:
English (required)
Work location: remote
Hiring insights
Application response rate: 66%
Hiring 1 candidate for this role
Urgently hiring
Job activity
Posted 30+ days ago
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