Belden Inc. Looking for IT Infrastructure Analyst at Remote Full Time

Belden incIs a multi-billion dollar organization of 8,000 talented people that support the mission-critical network infrastructure and audio visual broadcast needs of many of the world’s best-known brands, placing us at the heart of the global transformation to a truly connected worldOur solutions can be found in many of your favorite places: concerts, sporting events, theme parks, and universities, just to name a few.
If you’re looking to join a global team of exceptional people, committed to designing, delivering and supporting best-in-class technology solutions in a fast paced, results-oriented and growing company – belden is for youOur people are creative, smart, analytical, and obsessed with being the best, working together to deliver high quality solutions and services to customers across the globe.
Belden is currently seeking an it infrastructure analyst – hybridThis role can be based in either indianapolis or richmond, inThe hours will be 8:00 – 5:00 eastern, monday thru friday, with some weekend hoursThis is a hybrid role – working remotely part of the week.
Position description:

Contribute to the strategic direction and architecture of collaboration services.
Lead and support collaboration projects and programs to achieve the strategic goals.
Provide technical support as it relates to all collaboration services.
Investigate, resolve and communicate with the customer on escalated service desk tickets.
Pro-actively manage and maintain all collaboration solutions and systems, including:

Security/service patch management and required upgrades following approved change management process
Database and solutions optimization
Back-up and disaster recovery

Monitor team kpi/tti measures and identify areas for improvement.
Develop and maintain both technical and customer documentation for standards, processes and procedures.

Job/skills requirement:

Minimum of 5 years it experience with collaboration solutions.
Strong customer service skills with a passion to exceed customer expectations.
Mature skills and approach when working with production systems.
Strong analytical and problem solving skills.
Strong knowledge of or experience with either: microsoft exchange/outlook/teams/office365 solutions; or telephony solutions from design of the architecture through to implementation.
Knowledge and experience with 2 or more of the following: mdm (ideally microsoft endpoint manager); powershell; dropbox/onedrive; polycom video conferencing; and avaya telephone systems.
Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
Strong english written and verbal communication skillsAbility to influence peers and cross functional teams.
Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
Ability to handle multiple projects and tasks, make decisions and solve problemsStrong project management skills and ability to participate in cross functional teams to accomplish established goals.
Proven ability to work under stressful conditions, may require 24/7 incident support.
Maintain up-to-date knowledge in the collaboration sector of it along with any industry trends or techniques.

At belden, you can build a career in a way no other company can duplicateOur brands allow us to offer dynamic careers across multiple industriesWe’re innovative, fast-paced, results-oriented, and we winWe need talented people to keep winningHere you’ll learn how our belden business system is used to shape strategy, focus execution, align our people, and create value for customers and shareholdersCome join our winning team.
These statements are intended to describe the general nature and level of work involved for this jobIt is not an exhaustive list of all responsibilities, duties and skills required of this job.
This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability, or protected veteran status.