Azaya Beach Resort Goa Looking for Reservations Supervisor at India Full Time

Reservations Responding to customer inquiries through phone, email, or online platforms. This involves providing information about availability, rates, and policies..
Booking Reservations
Taking and confirming reservations for customers. This includes entering data into reservation systems accurately.
Availability Management
Monitoring room or seat availability and making adjustments to maximize occupancy while ensuring customer satisfaction.
Customer Service
Providing excellent customer service by addressing customer concerns, special requests, and complaints promptly.
Data Entry
Maintaining accurate records of reservations and guest information in reservation systems.
Collaboration

Coordinating with other departments such as front office, housekeeping, sales, and finance to ensure a smooth guest experience.
Reports
Generating reports on reservation statistics, occupancy rates, daily pick-up, STR, online rates in the comp set, Â pre-arrival for next day and revenue projections for management.
Problem-Solving
Handling reservation-related issues, such as overbookings or cancellations, and finding suitable solutions.
Upselling
Suggesting upgrades or additional services to enhance the guest experience and increase revenue.
Training
Staying up-to-date with company policies, reservation software, and industry trends.
Documentation
Ensuring that all reservation-related paperwork is accurate and filed correctly.
Sales and Targets
Meeting sales targets and goals set by the management to maximize revenue.
Guest Feedback
Encouraging guests to provide feedback and reviews, which can help improve service quality.
Retentions
No-Shows & Cancellations.
Auditing
Vouchers, commission,

rates as per contracts.
Group/Weddings/Conferences.
Blocking accurately in the system with proper rates, company creation, tagging proper segment & sources.
FIT Call tracker
Identify for which dates.
Shift Handover to FO
Communicating important information to the next shift, ensuring a smooth transition of duties and responsibilities.

▶️ Reservations Supervisor
🖊️ Azaya Beach Resort Goa
📍 India