Athulya Senior Living Looking for Executive Customer Support at Chennai Full Time

Job details

Salary

₹20,000 – ₹25,000 a month

Benefits & Perks

Cell phone reimbursement

Job Type

Full-time

Regular / Permanent

Qualifications

– total work: 4 years (Preferred)

Benefits

Pulled from the full job description

Cell phone reimbursement

Full Job Description

QUALIFICATION:

· Bachelor’ Degree in relevant field

EXPERIENCE:

· 3+ years of experience(healthcare industry preferred)

SKILLS:

· Thorough knowledge of organization, its operations and services it offers

· Exceptional interpersonal communication and relationship-building skills

· Strong written and verbal communication skills

· Good listening and understanding skills

· Logical thinker & Problem solver

· Outstanding data management, analytical and reporting skills

· Advanced computer skills including CRM tools & softwares

· A business acumen partnered with attention to the human element

· Strategic thinker & excellent decision making skills

· Strong organizational & leadership skills

ROLES:

· Customer Experience leadership & decision making

· Department management & administration

· Customer Resource Management & Customer Service

RESPONSIBILITIES:

· Provide all directions for the execution of activities of the Customer service department

· Manage daily ticket volume by ensuring calls are answered and queries addressed

· Provide 24/7 support to callers and clients

· Ensure the follow up on the potential enquiries and conversations

· Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Identify and assess customers’ needs to achieve satisfaction

· Identify and implement the best CRM practices in the organization

· Co-ordinate with all service providers and partners

· Keep records of customer interactions, process customer accounts and file documents

· Organize the site visit to the potential enquiries/positive clients

· Support the emergency and on call services for back end and logistics support

· Formulating and revising customer support policies and promote their implementation.

· Implementing customer support processes to enhance customer satisfaction.

· Take the extra mile to engage customers

Contact Details

+91-XXXXXXXXXX

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

– Cell phone reimbursement

Schedule:

– Day shift

– Rotational shift

Ability to commute/relocate:

– Chennai – 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

– total work: 4 years (Preferred)

Speak with the employer

+91 +91-XXXXXXXXXX

Hiring Insights

Hiring 1 candidate for this role

Job activity

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