Job details
Salary
Up to ₹20,000 a month
Benefits & Perks
Health insurance, Internet reimbursement, Cell phone reimbursement
Job Type
Full-time
Regular / Permanent
Qualifications
– Bachelor’s (Preferred)
– IT Customer Support Executive: 3 years (Preferred)
Benefits
Pulled from the full job description
Cell phone reimbursement
Health insurance
Internet reimbursement
Full Job Description
IT Customer Support Executive Responsibilities:
– Managing a team of representatives offering customer support.
– Overseeing the customer service process.
– Resolving customer complaints brought to your attention.
– Creating policies and procedures.
– Planning the training and standardization of service delivery.
– Selecting and hiring new staff.
– Monitoring the work of individual representatives and of the team.
– Conducting quality assurance surveys with customers and providing feedback to the staff.
– Possessing excellent product knowledge to enhance customer support.
– Maintaining a pleasant working environment for your team.
IT Customer Support Executive Requirements:
– A bachelor’s degree in Computer Applications or a related field.
– A minimum of 1-3 years experience.
– Excellent interpersonal and written and oral communication skills.
– Ability to lead a team.
– Knowledge of CRM systems.
– Computer skills.
Salary: For Freshers – ₹10000, For Experienced – Based on current salary package
Work Experience: 1-3 Years
Role: Customer Support Executive
Industry: IT
Job Location: Cochin
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹20,000.00 per month
Benefits:
– Cell phone reimbursement
– Health insurance
– Internet reimbursement
Schedule:
– Day shift
Supplemental pay types:
– Performance bonus
– Yearly bonus
Ability to commute/relocate:
– Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
– Bachelor’s (Preferred)
Experience:
– IT Customer Support Executive: 3 years (Preferred)
Hiring Insights
Hiring 1 candidate for this role
Urgently hiring
Job activity
–