AMICO Group Looking for IT Support Engineer at Bengaluru, Karnataka, India Full Time

The IT Support Engineer provides effective IT assistance across all aspects of the business and will provide the advanced support to the IT Administration team and Management. He/ She is responsible for supporting and maintaining the of all IT-related hardware/software. The position provides exposure to complete range of IT-related projects and activities and day to day operations.

Primary Duties And Responsibilities

• Responds to IT technical assistance requests
• Diagnoses & resolves technical hardware and software issues.
• Support all the site(s) IT activities and the local IT site operations
• Install, configure, troubleshoot computers, mobile devices (IOS and Android)
• End to end knowledge on IOS and Android Features and supporting skills
• Installs, configures maintains printers, copiers, AV systems, Meeting room equipment, Microsoft Teams, Zoom clients
• Configures official email via internet on mobile phone devices
• Perform periodic patch management for all computers
• Ensures business related software applications are installed and updated.
• Requests, follows-up, configures, operates, and monitors site internet connection
• Implement corporate polices in the site and escalate in case of any conflicts
• Good in ITIL Process knowledge and provide the end user support within SLA and criticality
• Performs other duties as required.

Information Security Management System (ISMS)

• Safeguard AMICO Information’s as per Information protection requirement
• Implement and maintain an Information Security Management System based on the organization IT Policies and procedure
• Maintain the necessary information security policies, standards, procedures, and guidelines, in conjunction with the Information Technology Security Committee
• Participate and support an information security awareness, training, and educational activities
• Participate and support an information security risk assessments and controls selection activities
• Participate and support an Information security audits and remediation
• Participate and support relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties
• Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
• Report an Information Security incident timely manner and action per management direction
• Prioritize Information security activities and ensure it is part of day-to-day responsibilities.

Minimum Professional Requirements

Educational Background

B.Sc./B. A Degree or equivalent in Computer Sciences, Computer Engineering, or related subject

Technical Qualification / Certification

MCP, MCTS, ITIL, CompTIA A+, Mobile Device Management, Analytics Tool knowledge, MS Office Skills, Office 365, Cloud application skills

Related Work Experience

0 -4 years

Professional Skills Required

• Good Understanding of LAN, WAN, WIFI, Windows Client OS, iOS, MAC and Android.
• Advanced knowledge in Windows10, 11 Enterprise, MAC OS (IOS) skills
• Good Customer Service Skills
• Good Technical Report Writing Skills
• Good Analytical Skills
• Very Good IT Hardware Maintenance Skills