*****We are actively seeking a English/Japanese speaking individual for this role*****
Must Haves:
Pluses:
Day-to-day:
This individual will be answering Level 1 incoming customer support requests to assist customers with product-related queries. Thorough documentation of issues, solutions, case comments, case studies, follow-up dates, internal notes etc. into the internal CRM are crucial to this role. This person will be responsible for searching the CRM for existing information when available and creating new knowledge articles in the event that no information exists. Performance will be measured through customer feedback, Knowledge Center Systems and other measurable KPIs.
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