Job Name : Advertiser Support
Salary : 18000 – 20000 a Months
Exp: 0 – 2 years
Company Name : Amazon
Location : New Delhi, Delhi
Qualification : Graduation
Language : English/Hindi
Job Info –
- • Education Qualification: Any Bachelor Degree (Preferably B.Tech/B.Com)
- Excellent written and verbal English language skills
- Quick Learner with proven ability to work productively and efficiently in an independent setting.
- Global perspective and understanding of business objectives.
- Attention to detail and works with the highest level of accuracy. Willing to work in a diverse atmosphere and contribute to an inclusive culture.
- Actively seek to expand knowledge and develop expertise.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Adheres to the provided schedule in a 24/7 environment including night shifts (rotational) and the shifts are decided based on the business requirement. Rotational 2 consecutive day off and a 5-day working week (working on weekends might be required)
- This is a Virtual Role and requires a home work area that
o Is free from background noise where you can connect to the internet and work on your deliverables.
o Should have a good internet connection with a minimum speed of 300MBPS or better from a reliable provider.
o Should have access to mobile phone at all times from a reliable provider.
- Candidates who are based in the below locations should only apply:
o Telangana
o Tamil Nadu
o Karnataka
o Maharashtra
o Uttar Pradesh
o West Bengal
Job summary
The Advertising Support Associate provides exceptional support to Advertisers and acts as the primary interface between Amazon and its Advertisers. The associate will be responsible for providing accurate solutions to the issues raised by the Advertisers in a timely manner. An Advertising support associate is expected to resolve the Advertiser’s queries, address any system issues, drive process improvements and contribute to a healthy team environment while meeting the goals on KPIs (Key Performance Indicators).
Key job responsibilities
The Advertising Support Associate
- uses best judgement to understand the Advertisers’ issue, uses knowledge and SOP guidance to provide prompt and efficient accurate solutions to the issues raised by the Advertiser
- proactively reports operational challenges to manager/team lead and escalates to the right contacts.
- demonstrates confidence and expertise through tone of voice or word choice
- maintains acceptable performance metrics such as quality, productivity, attendance, etc.
- has excellent written and verbal skills, including but not limited to active listening and attention to detail, ability to communicate ideas using simple language, demonstrating confidence and expertise through tone of voice (phone) or word choice (chat/email), ability to guide and maintain conversations, confidence to use probing questions to gain insights.
- uses strong interpersonal skills to maintain fluent conversations with Advertisers.
- maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing difficult issues.
- demonstrates excellent time-management skills while using departmental resources, tool, policies and procedures.
- contributes to a positive work environment and proactively aids teammates with difficult contacts as needed.
A day in the life
The Advertising Support Associate plays an exciting and important role for Amazon by consulting with the Advertisers to resolve their queries/concerns and unblocking them.
About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.
- Ability to communicate ideas using simple language
- Demonstrate confidence and expertise through tone of voice (phone) or word choice (chat/email)
- Attention to detail and ability to work with the highest level of accuracy
- Global perspective and understanding of business objectives
- Strong website navigation skills
- Multi-tasking skills
- Strong prioritisation and time management skills, with a high degree of flexibility
- Quick Learner with proven ability to work productively and efficiently in an independent setting
- Willing to work in a diverse atmosphere and contribute to an inclusive culture
- Exemplary performance record, particularly with regard to quality & productivity
- Willingness to work in a 24/7 environment including night shifts and the shifts are decided based on the business requirement
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off)
- During the first 3 months (Training & Transition) no unplanned leaves are allowed.
- Strong technical and analytical aptitude.
- Excellent data management skill, multi-tasking and website navigation skills.
- Good knowledge in MS Office- Excel.
- 0-2 years of Experience in Digital marketing / Advertising or any ITES industry.
APPLY NOW – https://rb.gy/z34q1j
