IGT Solutions Looking for Vice President — Global IT Infrastructure at Gurugram, Haryana, India Full Time

JOB DESCRIPTION

Designation: Vice President — Global IT Infrastructure

Location: Gurgaon

We are seeking a highly experienced and results-oriented Vice President of Infrastructure and Operations to oversee all aspects of our IT infrastructure, including network, security, telecom, and service delivery. The ideal candidate must have a proven track record of success in leading and managing large and complex IT projects, as well as a strong understanding of IT financial management and vendor management. Must be able to effectively communicate with both technical and non-technical stakeholders and have a passion for driving strategic initiatives that improve the overall efficiency and effectiveness of our IT operations. The role is a high-level executive role that involves overseeing and managing an organization’s technology infrastructure and information security strategies on a global scale. This position typically requires a combination of technical expertise, leadership skills, and strategic vision.

• Leadership and Strategy: Develop and communicate the organization’s IT infrastructure strategy. Lead a team of IT professionals and domain experts, setting departmental goals and objectives. Collaborate with other business executives to align IT strategies with overall business goals.
• Global IT Infrastructure Management: Oversee the design, implementation, and maintenance of the organization’s global IT infrastructure, including Telecom, Networks, data centers, hardware, and cloud services. Ensure the reliability, scalability, and performance of IT infrastructure to support the organization’s operations.
• Information Security Management: Design & Implement infrastructure as per best practices of information security guidelines to protect the organization’s data and systems from cyber threats. Lead the management of security policies, procedures, and practices within infrastructure group, and ensure compliance with relevant regulations and standards.
• Budget and Resource Management: Manage the budget for the IT infrastructure departments, ensuring cost-effective use of resources. Allocate resources for projects, staffing, and technology investments to support the organization’s strategic goals.
• Technology Adoption and Innovation: Stay up-to-date with emerging technologies and industry trends and assess their relevance to the organization. Identify opportunities for innovation and improvements in IT infrastructure and security.
• Vendor and Partner Management: Collaborate with vendors, service providers, and technology partners to source solutions, negotiate contracts, and ensure service quality. Manage relationships with external partners to enhance the organization’s technology capabilities.
• Compliance and Governance: Ensure the organization’s IT infrastructure comply with relevant laws, regulations, and industry standards. Establish and maintain governance frameworks for IT and security policies.
• Staff Development: Recruit, train, and develop a high-performing team of IT professionals. Foster a culture of excellence, innovation, and continuous learning within the department.
• Reporting and Communication: Provide regular reports to senior management on the status of IT infrastructure. Communicate technical issues and solutions to non-technical stakeholders.
• Disaster Recovery and Business Continuity: Develop and maintain IT service continuity plans to ensure the organization’s ability to recover from unforeseen disruptions.

This role plays a critical part in the organization’s success by ensuring that its IT infrastructure is robust, secure, and aligned with business objectives. It involves a combination of technical expertise, strategic thinking, leadership, and the ability to adapt to evolving technology and security landscapes.

Applicants must possess experience & knowledge in managing a wide range of technologies, including Multiple data centers, storage, backup, networking (SDWAN, SDN, network transformations for cloud), MPLS, disaster recovery (DR), end-user services, End user virtualization, Firewalls, DLP, Content Filtering, M365 & Email Security, Microsoft Workspace, Licenses & Subscription, Azure, AWS, Cloud Backup Solutions, Virtualization solutions, IPS / IDS, Anti-Malware, IDAM, PAM, WAF, Cloud governance (multi-cloud), cyber security, IT governance, IT operations, architecting, consulting, data center design and management, application support, vendor management, project management, cloud computing, identity and access management solutions, Telephony platforms (Avaya, Cisco, Genesys NICE etc.), VA & Patching EUD & backend platforms, compliance & auditing technologies, federated identity/federation, enterprise system architecture, and security infrastructure design.

Responsibilities

• Oversee all aspects of the IT infrastructure, including network, security, telecom, and service delivery
• Optimize data center operations by leveraging a hybrid cloud approach and streamlining infrastructure.
• Foster a dynamic environment that embraces innovation and continuous improvement, driving enhanced system capabilities and the creation of cutting-edge solutions while adhering to stringent cost principles.
• Oversee the comprehensive management of IT infrastructure, including IT security operations, private cloud management, contact center application platforms, data center operations, and network operations.
• Forge a strategic roadmap for cloud adoption within the organization, facilitating the deployment of multiple SaaS-based applications.
• Implement and manage advanced security solutions, such as XDR, VPN, MFA, NAC, Zero Trust Networks, and others, to reinforce the IT security posture.
• Define and implement service level agreements (SLAs) for applications and infrastructure components.
• Plan and manage a data center, encompassing backups, redundancy, and disaster recovery measures.
• Evaluate monitoring tools to ensure they align with performance metrics, alert criteria, and other operational needs.
• Ensure timely resolution of Global IT issues
• Provide leadership, direction and mentoring IT team members
• Represent the IT department to senior management and external stakeholders

Qualifications

• Minimum of 15 years of experience in IT infrastructure and BAU operations
• Proven track record of success in leading and managing large and complex IT projects
• Strong understanding of IT financial management and vendor management
• Excellent communication and presentation skills
• Passion for driving strategic initiatives
• Experience in handling customers, projects, and setting up infrastructure for contact centers

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.