Our mission is to make education affordable by helping institutions increase alumni giving. The idea started from our founders’ own struggle with lack of scholarships when they were students. Watch this TEDx talk from Kalyan to learn more.
We are a bootstrapped company that has grown to be a leader in the alumni software space in the US. We’re slated for even faster growth on the path to become market leaders through a unique strategic partnership with Blackbaud (read more here & here)
Our customers are universities and high schools and in most cases we’re working with staff in the alumni relations and fundraising office at these institutions. The value prop for them at a high level is simple – “Engage more alumni and raise more money from them”. 90%+ of our customers are from the US currently but we’re starting sales in UK and Canada this year so we’ll start to see some more customer regions this year. Our team is based in India and USA. The India team is based in Bangalore and the US team is fully remote.
The Opportunity
While a small team of engineers built a product that helped us scale until this point, the company’s growth from here is based on a multi-product strategy. The way we’re scaling our product team is in-line with the company’s strategy. After all, we’re big believers in Conway’s law.
We have also grown from 100 customers to 300 customers in span of couple of years. Given one of our primary focus is to provide seamless experience to our customers , we want to hire a support engineer who will world-class technical support to our customers and partners. This role is pivotal in maintaining the trust and satisfaction of our customers by resolving technical issues, optimizing product usage, and facilitating effective communication. You will be directly affecting one of our key metric of the company Customer Effort Score.
Responsibilities
Work Timings:
Requirements
What does your 1st year look like at Almabase?
First Month
By the 3rd Month
By the 6-12 Month
Benefits
This is what our team members enjoy the most about Almabase:
We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs...
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