The IT Analyst is responsible for the definition, functional design, custom development, and technical support within the OpenText application and other data integration applications. The analyst will be involved in product and lifecycle management, support efforts, as well as appropriate integrations with SAP (OpenText Extended ECM for SAP) and non-SAP solutions for the OpenText application. You will be responsible to drive sustainable, operational excellence in the delivery of new application improvements and existing services.
This position is accountable for the following:
Facilitate business process discussions, to gather and detail business requirements which ensure value and meet the client objectives
Provide support and leadership to resolution for technical issues within the Opentext team, other internal teams, and outside vendors.
Provide technical direction in the analysis, design, development, testing, deployment, maintenance for bug fixes and improvements related to OpenText… See More
The IT Analyst is responsible for the definition, functional design, custom development, and technical support within the OpenText application and other data integration applications. The analyst will be involved in product and lifecycle management, support efforts, as well as appropriate integrations with SAP (OpenText Extended ECM for SAP) and non-SAP solutions for the OpenText application. You will be responsible to drive sustainable, operational excellence in the delivery of new application improvements and existing services.
This position is accountable for the following:
Facilitate business process discussions, to gather and detail business requirements which ensure value and meet the client objectives
Provide support and leadership to resolution for technical issues within the Opentext team, other internal teams, and outside vendors.
Provide technical direction in the analysis, design, development, testing, deployment, maintenance for bug fixes and improvements related to OpenText and its interfaces
Work with the Change and Release Management team to ensure representation and coordination of projects throughout the change and release process
Actively participate in design discussions and code reviews
Work with vendors to design and implement new functionality
Continuously drive excellence in the areas of optimizing services and work processes, improving quality and reliability and lowering total costs
Deliver and maintain existing services, resolve incidents and problem management, and meet SLAs as well as provide rotational on call coverage
Minimum Qualifications:
5+ years’ IT Analyst experience with document management systems including development and configuration with OpenText Content Server 16.X.X and 22.X.X including ActiveView, Database Schemas, WebReport Design, and WebForms, Transmittal cover sheets, OTCS workflows, Smart UI configuration, IDE, OScript, SOAP and REST API service
Deep understanding OpenText Content Server knowledge is required
Webreport/live report development experience
SOAP/REST API development experience
xECM for Engineering or xECM for SAP experience is a plus
Knowledge and development experience of OScript is plus
Demonstrable understanding of Content server module related to Extended ECM for Engineering like ADN, CRT, ASM, Bulk loader, Transmittal, MFT, Records Management, Brava, Blazon, Object importer
Clear understanding of content server module development and the integration points with other third-party applications
Some experience in custom software development experience including full development lifecycle (C# or Java, Visual Studio, HTML, JAVASCRIPT, JQUERY, SOAP, REST API, JSON)
Bachelor’s degree in computer science or engineering, or equivalent work experience
Strong problem solving, teamwork skills, and ability to work with minimal direction
Strong written and verbal communication skills
Able to solve problems and fix issues
If you are dedicated and driven to achieve your objectives and company goals, have passion and commitment to get it right, have a never-ending desire to learn, improve, and contribute, then come discover, care, accomplish… and thrive at Air Products!
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