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We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Position Summary:
Recognizing that your customers are experiencing an interruption in their work, you will partner with the customer to provide supports to quickly and efficiently resolve their technical issues allowing them to get back to work. You will take care of the customer: maintaining ownership, offering expert advice and presenting opportunity as appropriate. Specifically, the role encompasses inbound issue reception, triage and analysis technical issue diagnosis and resolution identification; documentation, tracking and recording of all issues and interactions; partnership with WW Escalations team to address complex issues to which no immediate solution is available. With all the above in mind, you will have a demonstrated track record of providing technical Support services in a similar environment to Adobe.
Responsibilities:
Requirements
Skills and Characteristics:
Knowledge & Technical Skills Required
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