411 Locals Looking for Spanish QA | BPO Industry at India Full Time

We have a passion and expertise to help grow small and medium sized businesses through digital marketing. 411 Locals is looking for a Spanish QA to join our team!

411 Locals is a top US & Canada SEO digital advertising agency, having served 70 000 customers over 15 years. We help local businesses grow their market presence through local SEO and multiple other customized strategies, including website design and development, social media marketing, and content creation. We have a business presence in 5 countries across 4 continents, continue our ambitious growth, and boast an A+ rating from the Better Business Bureau.

Duties & Responsibilities

Ensures that call quality standards are followed to accurately and objectively evaluate and monitor agents.

Collects, measures, analyzes, reviews and reports data/behaviors that gauges quality levels and translates such data into actionable feedback.

Contributes information and analysis to his/her QA Team Lead to target quality assurance objectives significant in achieving business excellence.

Identifies critical issues, potential threats/behaviors, and trends affecting the company and/or quality assurance, then provides timely recommendations to his/her QA Team Lead regarding appropriate counter measures and potential solutions.

Collaborates with cross-functional teams to determine preventive, corrective and improving action plans, if necessary.

Participates or facilitates effective team meetings to help drive team performance and deliver the targeted key performance indicators.

Common Responsibilities include living our Core Values:

Get Things Done, Deliver Results, Own It!

Achieve results for the business and for customers

Be accountable and action oriented

Take ownership for identifying and creatively solving problems

Know your numbers and manage them daily

Directly Communicate, Fiercely Collaborate

Get to the point – be professional, direct, and efficient

Lead with facts, actions and solutions – not opinions and excuses

Work together to quickly, efficiently, and effectively solve issues and improve the business

Passionately debate ideas to get to the best outcome and then once a decision has been made move forward together to make it successful as a cross-functional team

Be open, transparent, and inclusive with both successes and challenges

Innovate Always and in All Ways

Entrepreneurial to our core

Always be looking for new business opportunities and new ways to serve our customers

Never satisfied with how things are currently and always look to make improvements

Motivated by creating something from nothing or designing a new way to do something

Domain Experts, Company Experts

Hunger for knowledge, personal growth, and passion for learning

Leverage existing true functional expertise and develop new functional expertise

Develop a profound understanding of the company, internal and external customers, and markets to successfully apply domain expertise

Growth: Customers, Company, People

Have a growth mindset for our customers, the company and ourselves.

Personal and people development plus building high performance teams are the foundation for future growth

Plan and organize exponential growth, the world is too big for thinking small

Profitable growth through diversification in products and channels for future stability

Approach each decision and each obstacle encountered with a focus on creating win, win, win outcomes for our customers, the company, and ourselves.

“Everybody wins”!

Job Types: Full-time, Permanent, Fresher

Pay: ₹50,000.00 – ₹60,000.00 per month

Benefits:

– Internet reimbursement
– Work from home

Schedule:

– Monday to Friday
– Morning shift

Supplemental pay types:

– Performance bonus

Language:

– Spanish (Required)
– English (Required)

Work Location: Remote