Company Description
3i Infotech is a global IT company, headquartered in Mumbai, India. It propels the wave of digital transformation initiatives, with deep domain expertise across BFSI, Healthcare, Manufacturing, Retail and Government sectors. It has over 4000 employees in 30 offices across 15 countries and over 1000+ clients in more than 50 countries across 4 continents. With a wide range of IT services, 3i Infotech has successfully transformed business operations of customers globally. The Company has a very strong foothold and client base in geographies like North America, India, Asia Pacific, Middle East and Africa, Kingdom of Saudi Arabia and South Asia. Its digital roadmap is centered on combining its offerings with emerging technologies, like AI, Blockchain, RPA and Low-code to help its clients add agility and innovation in their digital transformation initiatives. Its services perfectly complement business specific product solutions, catering to banking, financial services and insurance industries. The Company’s quality certifications include ISO 9001:2015 for Business Process Outsourcing, Application Development & Maintenance Services, e-Governance, Business Intelligence & Infrastructure Management Services, ISO/IEC 27001:2013 for Data Centre Operations for Mumbai, Chennai, Bengaluru and Hyderabad locations; and ISO 20000:2018 for our IT Services management process.
Role Description
IT Support Engineer
B1. Regular Duties:
1. Responds to support requests via multiple sources such as phone and email. Enters call data into the call tracking system. Interacts with clients in a courteous and professional manner.
2. Configures, install, and troubleshoots PCs, peripheral equipment, and other personal computing devices both through remote control tool and on desk side.
3. Troubleshoots and diagnoses escalated problems by evaluating multiple options using checklists and guides. Seeks technical assistance or escalates problem, when necessary. Implements predetermined software or hardware changes to rectify any issues.
4. Identifies recurring issues impacting service(s) and alerts Senior IT support Engineer / Purchaser IT Team members.
5. Provide support on Microsoft Office 365 / 2016 (Word, Excel and PowerPoint)
6. Configure and troubleshoot Client’s Laptop with the Bank’s Remote Access tool such as Cisco AnyConnect and MyConnect.
7. Provide technical support during Audio & Videoconference sessions (including weekends, before office hours and after hours as needed)
8. Adds or upgrades and configures Printers, Scanners, Multi-function printing devices, and related equipment.
9. Provide home support to Country Manager and IFC Resident Representative (e.g. Laptop, desktop, vc and audio equipment, power backup system etc.).
10. Issue/receive cell phones, SecurID tokens, satellite phones and other accessories from pool to staff and update inventory.
11. Works with basic infrastructure products and basic networking products. Provides maintenance and support for basic client products, peripherals, network and physical moves, document network configurations and diagrams.
12. On-site or off-site Workshop/Seminar/Conference support for operating multimedia projector, conference room audio visual equipment’s (microphones, mixer, speakers etc.) and along with other IT support services
13. Configure and troubleshoot Client’s handheld devices such as iPad, iPhone and Android devices with external network such as GSM data and WiFi Internet to synchronize Bank email and calendar. 14. Follows Standard Operating Procedures and demonstrates commitment to achieve SLA goals of the team.
B2. Education and experience:
1. Bachelor’s degree in computer science or Information System Management with minimum three (3) years of experience OR Bachelor’s degree in any field with equivalent work experience with minimum of five (5) years in the Information Technology support field preferably in development organization.
2. In-depth understanding of information technology systems which includes common computer applications, standard operating system and desktop software including but not limited to Microsoft Windows 10 and O365.
3. Strong Hands-on experience in resolving common problems in Computer hardware, Remote Access and Network communications.
4. Experience with Lenovo, Dell, Cisco, and HP printing and scanning hardware.
5. Industry certifications like A+, MCSE or CCNA, etc. is mandatory or individual will have to clear within three months after joining the team.
6. ITIL Foundation Certification is mandatory or individual will have to clear within three months after joining the team.
B3. Communication and Customer Service:
1. Excellent English verbal and written communication skills
2. Superior customer service approach and ability to deal with staff at all levels in an organization
3. Proven ability to work alone and in a team environment
4. Good problem-solving skills with attention to detail.
5. Reliable, highly motivated with a positive attitude.
Interested candidates please share your resume on [email protected]
Job Type Full Time Job Description Job Description Front Developer – Software JOB DESCRIPTION Functional Area Software Development – SaaS...
Apply For This JobJob Description: The job reports to our US based company, Serigor Inc. an IT Services, and IT Staffing firm. We...
Apply For This JobWhat success looks like in this role: Who we are: Unisys is a global information technology company that builds high-performance,...
Apply For This JobJob Position Office Assistant for data entry for accounts, stores, dispatches & production Job Posting Chemical manufacturing company in Asaudah,...
Apply For This JobSamsung semiconductor inc(ssi) is advancing the world`s technologyAs a leader in memory, system, lsi and lcd technologies, our us teams...
Apply For This JobResponsibilities And Duties A bullet point list of the responsibilities and duties of this job: – Physical & Desktop Support...
Apply For This Job