Looking for Desktop Support Engineer for leading MNC at Bangalore
Experience:10+ Years
Qualification: Any Degree
Position – Desktop Support Engineer
Key responsibilities:
· Support Disney+ Hotstar’s IT Operations
· Address user tickets regarding hardware, software and networking
· Conduct remote troubleshooting
· Diagnose and resolve technical issues
· Installation and support end-user devices.
· Create technical documentation and SOP’s
· Installing authorized software and ensuring patches and upgrades are applied on end-user devices
· Build packages, and administrates Mac, Windows OS and IOS/Android devices through MDM
· Complies with all company policies and procedures.
· Participates in the implementation and support of IT-related policies.
Skill set expected:
· Service desk experience
· Hands-on experience with Windows/Linux/Mac OS environments
· Basic knowledge on EMM (Jamf/Intune), Active Directory, VPN, DNS Network
· Administer and provide User account provisioning
· Perform user account management activities
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
· Working knowledge of office automation products and computer peripherals,
· Strong troubleshooting and critical thinking skills
· Troubleshoot client software and basic network connectivity problems
· Knowledge/use of IT ticketing and asset management systems.
· Ability to perform remote troubleshooting and provide clear instructions.
· Participate in on-going training and departmental development
· AV/VC deployment experience (Polycom, Zoom/BlueJeans)
· Good Communication Skills
Interested Candidates Please Share Your Update Resume to [email protected] or Whatsapp 9514755392
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