Helpdesk Support -Job Discerption
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Service Desk L1 and L1.5 SOP based Support
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Provides remote technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
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Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
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Day to day troubleshooting on Windows OS & MAC support
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Helping user with Upgrade, configure and troubleshooting on MS office 2010, 2013, 2016 and O365.
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Troubleshoot & upgrading hardware.
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Upgrade and troubleshoot all Patching related issues.
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Manage L1/L1.5 LAN, Network & Wi-Fi / Access Point devices.
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Manage LAN Map and inventory.
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Preventing and implementing securities against malware and virus.
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Diagnostics & troubleshooting of domain environment
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Incident management, change management and problem management
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Advising on software or hardware upgrades.
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Installing and upgrading operating systems and computer software
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