Experience : Minimum 6 + Years of experience.
Location : Pune & Coimbatore
– Install, Configure, Develop, Integrate BMC Remedy ITSM suite configurations and customisations as per Customer requirements.
– Understand the business use of the ITSM configurations / customisations.
– Proactively manage technical relationship according to the customers business priorities with an eye to avoiding business-critical situations and maximizing the solution value
– Understand the downstream uses and impact of ITSM Configuration in follow-on reporting and interface applications.
– Good experience of working on the whole ITSM suite including:
– Asset Management
– Incident Management
– Problem Management
– Change Management
– Knowledge Management
– Service Request Management
– Service Level Management
– Good experience of working on CMDB
– An ideal candidate will have worked on various versions of ITSM
– Good experience and knowledge of integrations
– Excellent verbal and written communication skills – ability to interact and communicate with customers to drive client value
– A proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital
– Accountable for meeting project deliverable deadlines taking ownership of the work
▶️ BMC Remedy ITSM
🖊️ Wipro
📍 Pune
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