Infosys BPM hiring for “International Service desk”
Work Location: Pune
Skills: International Service desk- Voice process
Exp: 1-3Yrs
Shift: 24/7 Shifts
Qualification: Any graduate
Responsibilities:
• Excellent verbal and written communication skills – CEFR :: B2, C1, C2. CRT should be >70%
• Work experience on International Service Desk ( Voice/ Chat)/ Technical support with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams
• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
• Aware of current role SLA and Metrics handled
• Talents should be based out of Pune
• Work from Office is mandatory, No option of hybrid and WFH
• Flexibility to work in 24*7 Shifts is mandatory
If interested, please share your resume with below details to [email protected]
Name:
Email & Mobile Number:
Graduation:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
Flexible with Night Shift:
Thanks & Regards,
Thilbertta Dorine P
Talent Acquisition Team
Infosys BPM Ltd.
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