Proposed Designation: Chief Business Officer
Reporting to: CEO
Location: Indore (1st preference)
Chennai (2nd preference)
New Role/ Replacement: New
Key purpose of the Role:
• To take over the day to day operations of the business from the CEO.
• To build systems and process to enable the business scale up 5X from today
Key responsibility Areas:
• Making sure business operations run as expected, taking care of any issues that
may come up on a day to day basis
• Identify areas where there are opportunities and / or potential problems, and
leverage solve the same by identifying the right levers, and building the processes
to stabile and scale them up
• B build processes,
deploy tools and templates to enable the business to scale up
• Identify key talent and develop them. Build and develop the organisation under
you
• Work with key stakeholders including current leadership, Clients and outside
partners
Desired Outcomes
• Completely take over the business operations and free up the CEO to focus on
growth
• Business should be able to scale up 3-5 in 3-5 years from here.
• Building the next level leadership depth & breadth in the team
Desired Profile
Qualifications & Experience
• MBA or Engineer from a top College, with around 10 years of experience overall.
• Must have run a large BPO operation
• Exposure to US Healthcare is extremely important, though we can look at
exceptional candidates without such experience also
Personal Attributes
• Problem Solver – can identify what problems to solve, build solutions and move on
• Hands on, detail oriented Leader.
• High Energy, high empathy.
Energises people and connects well with them too
• Strategic Thinking and leadership ability
• Must be able to gel with home grown old guard, manage them smoothly w/o
daily conflicts
• Must be looking for a long term innings, should be having an affinity to Indore/
Chennai ideally.
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