A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology.
Package
10 Lakh – 12 Lakh per annum
About The Role
The Helpdesk Level II team leader will be an escalation point for Level I and/or will be routed to higher-priority issues.
This team is responsible for installing, staging, configuring, and supporting a wide selection of retail and network equipment including but not limited to traffic counters, point of sale servers, cash registers, wireless access points,
amps, cameras, routers, and switches. This position will require a dynamic person with good troubleshooting skills
customer service capabilities as well and team leadership for team distributed across multiple shifts. The ideal
candidate will be familiar with various retail and network technologies, equipment, and capabilities and have
managed large level 2 support operations and On-call support.
Role And Responsibilities – Primary
Qualifications And Education Requirements
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