About The Role
The Help Desk Specialist will provide technical support to our end users on a variety of issues via email/chat/video conference within our India Region. They will identify, research, and resolve technical problems utilizing effective tracking and monitoring tools and support documentation to ensure timely resolution. The Help Desk Specialist will serve as the first point of contact for troubleshooting hardware and software issues across all computer systems (primarily Mac). You’ll respond to and track all incoming emails and IT enquiries to the Service Desk, triaging tickets. You will ensure full and accurate details of all interactions are recorded into a case management system whilst responding to incidents and requests within agreed SLAs. You will also be a key stakeholder in supporting our India office.
What You’ll Do
Your Background
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don’t rule yourself out! If this role resonates with you, hit the ‘apply’ button.
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