Based in Silicon Valley, Tintri is a wholly owned subsidiary of DataDirect Networks (DDN), the data-at-scale powerhouse and world’s largest privately held storage company. Tintri solutions serve the needs of enterprise data centres with intelligent infrastructure. Our product portfolio includes advanced technologies from Tintri (acquired September 2018), Nexenta (acquired May 2019), and IntelliFlash (acquired from Western Digital November 2019). This portfolio offers a fresh choice and a new experience to elevate your user experiences through automation, analytic insight, and tight integration with application workflows for your enterprise applications, including mission-critical databases and business applications, virtualization, and flexible software defined solutions. Learn more about the Tintri portfolio of solutions at https://www.tintri.com/products
Tintri is looking for motivated and passionate individuals that are self-motivated in their work and careers but we are valuing and thriving in an environment where collaboration and teamwork are at best. We are all together on a quest to provide game changing storage solutions.
Job Description:
Job Title: L2 Technical Support Engineer – Storage
Job Summary:
Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.
In this position the engineer will apply advanced systems level technical expertise to resolve highly complex systems level customer issues. The customer issues which may be received by Support Centers through automated dial-homes, voice initiated technical calls from TINTRI Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. In this position the engineer will be required to use independent judgment to accomplish objectives and work closely with engineering and other technical business units to increase knowledge and resolve customer issues. As part of a 24*7*365 organization shift work, holidays and on-call responsibilities may be required.
Shift timings need to be flexible – EMEA/EST .
However initial training period 2 months will be in APAC hours.
Working days – Sun thru Thursday
Responsibilities:
Responsibilities for this role include but are not limited to:
Skills and Qualifications required for this role include:
· 5+years proven experience in technical support or system administration with a strong focus on VMware, Hyper-V, networking, Linux, and storage technologies.
· Good understanding of cloud computing and cloud-based services.
Pluses
DDN Core Characteristics
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self-Starter – Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation – Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving – Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative – Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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