Job Description: US Chat Process Customer Support
Position: Customer Support Representative (US Chat Process)
Qualifications:
– Graduates or undergraduates with a minimum of a high school diploma.
– Minimum 6 months of experience in a US chat process or similar customer support role.
Job Responsibilities:
– Provide exceptional customer support via chat for US-based customers.
– Address customer inquiries, resolve issues, and provide information about products or services.
– Ensure prompt and accurate responses to customer queries.
– Maintain a high level of professionalism and customer service etiquette.
– Utilize appropriate scripts and guidelines to assist customers effectively.
– Escalate complex issues to higher-tier support when necessary.
– Maintain records of customer interactions and transactions.
– Collaborate with team members to achieve performance targets.
– Stay updated on product knowledge to provide accurate information to customers.
– Adhere to company policies and procedures.
Working Conditions:
– 5 days working week.
– 2 rotational days off.
– Immediate joiners preferred.
Key Skills:
– Strong written communication skills in English.
– Excellent typing skills.
– Patience and empathy in dealing with customers.
– Problem-solving ability.
– Ability to work in a fast-paced environment.
– Multitasking skills.
– Familiarity with chat support tools and software is a plus.
Job Types: Full-time, Permanent
Salary: ₹30,000.00 – ₹40,000.00 per month
Benefits:
– Health insurance
– Provident Fund
Schedule:
– Day shift
– Morning shift
– Rotational shift
Supplemental pay types:
– Performance bonus
Experience:
– total work: 1 year (Preferred)
Ability to Commute:
– Gautam Buddha Nagar, Uttar Pradesh (Preferred)
Ability to Relocate:
– Gautam Buddha Nagar, Uttar Pradesh: Relocate before starting work (Preferred)
Speak with the employer
+91 8375097765
▶️ US Telecom chat process
🖊️ CII – Model Career Centre
📍 Gautam Buddh Nagar
Job details Salary ₹8,000 – ₹10,000 a month Job Type Full-time Qualifications – Total work: 1 year (Preferred) Full Job...
Apply For This JobCompany: ContinuServe Softech India ContinuServe is a leading professional services and outsourcing firm that helps Fortune 2000 organizations improve service...
Apply For This Job– backend -(Voice &non; voice)/ Back Office/ Data entry Want Basic communication Skills 8 hours shift 6 Days working in...
Apply For This JobNot provided by employer Known for being a great place to work and build a career, kpmg provides audit, tax...
Apply For This JobWe are seeking an experienced and visionary Chief Technology Officer (CTO) to lead our company’s technology strategy and drive innovation....
Apply For This JobJob Description The Role This position will lead out the Global I&O organization while working with the IT senior leadership...
Apply For This Job