Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as Customer Support Associate for a Blended Voice and Chat Process . In this role, you will be responsible for effectively handling both voice and chat interactions with customers, providing exceptional support, and ensuring a seamless customer experience. The ideal candidate possesses strong communication skills, a knack for problem-solving, and the ability to multitask efficiently.
Key Responsibilities:
– Handle incoming customer inquiries and issues via both voice and chat channels.
– Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
– Assist customers in troubleshooting technical problems and navigating our products/services.
– Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
– Utilize established guidelines and resources to resolve customer issues promptly and effectively.
– Document customer interactions, details, and resolutions accurately in the designated system.
– Collaborate with team members and cross-functional departments to escalate and resolve complex issues.
Qualifications:
– High school diploma or equivalent.
– Excellent verbal and written communication skills in English (additional languages may be a bonus).
– Proficiency in handling both voice and chat interactions.
– Strong active listening skills and ability to empathize with customer concerns.
– Comfortable working in a fast-paced and dynamic environment.
– Flexibility to work in shifts, including weekends and holidays, based on business needs.
Benefits:
– Competitive salary and performance-based incentives.
– Opportunities for career growth and advancement within the company.
– CTC includes PF which goes into the savings of employee
– Monthly RnR – vouchers + certificates provided
– Mediclaim benefit Of 2 lakh + Accidental coverage for self & family
– 1 week of classroom training (product & process knowledge)
– Test on day 8th (once cleared candidate gets ‘Training Completion Certificate’
– 4 weeks of On Job Training (OJT)
If you’re passionate about delivering top-notch customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for the Blended Voice and Chat Process Associate role. Join our team and contribute to our commitment to exceptional customer service!
Kindly confirm and Feel free to revert in case of queries.
Job Type: Full-time
Salary:
₹228,000.00 – ₹276,000.00 per month
Schedule:
– Day shift
– Rotational shift
Ability to commute/relocate:
– Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:
– Higher Secondary(12th Pass) (Preferred)
Experience:
– total work: 1 year (Preferred)
– Customer service: 1 year (Preferred)
Language:
– English (Preferred)
– Hindi (Preferred)
Speak with the employer
+91 8356998840
▶️ Customer Service Representative
🖊️ Transformatrix
📍 Mumbai
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