iMin Technology Looking for Technical Support Engineer at Mumbai Metropolitan Region Full Time

Pre-Sales

• Conduct quality product training and technical guidance to customer to resolve technical problems.
• Build quality relationship with customers and managers.
• Provide in house technical support to sales staff.
• Leading the design of the program for the customer.
• Constantly collect and feedback on customers and market’s demand toward company’s products.
• Product related testing as per customer application requirement.

After-Sales

• After-sales technical support (training, maintenance, hands-on repair, remote support).
• Feedback product related issues to research and development personnel for improvement.
• Summarize issues and organize them into technical questions on reporting.
• Develop and produce quality guidelines materials as per customer requirement

Non-technical Requirements

• Good written and spoken communication skills.
• Support focus mind, capable to solve / simplify customer challenges.
• Willing to learn and patience when dealing with tight timelines.
• Good analytic thinking and ability of solving the technical problems.
• Be friendly, energetic, passionate independently.

Job Requirements

• Candidate must possess at least Diploma/Bachelor’s Degree in Software/computer science or equivalent is required.
• Technical competency in android POS or any relevant experience will be bonus.
• Must understand coding logic and master a programming language.