2.0 Principle Duties and Responsibilities
with service tickets best practice ways of working.
3.0 Knowledge, Skills And Abilities
▪ Sound expertise with windows-based desktop, hardware, software, networking and
peripherals including, but not limited to, Microsoft o365 products, desktops, laptops, VPN,
printers, video conferencing, telecommunications devices / monitoring tool including
mobile devices, local area network, etc.
▪ Good knowledge of working with a Service Desk tool and IT processes
▪ Strong trouble shooting and analytical skills.
▪ Broad base of desktop tools and application run time environments (Java, C++, VB, etc).
▪ Take-charge individual with lots of energy & initiative. Provide ownership.
▪ Adept at understanding and learning multiple technologies.
▪ Excellent customer service skills and customer focus.
▪ Ability to effectively prioritize and execute tasks in a high-pressure environment.
▪ Must be highly self-motivated, self-directed, exhibit strong initiative and be attentive to
detail.
▪ Good English verbal and written communication skills with the ability to present ideas in user-friendly language.
▪ Flexibility to travel within defined region to support upgrades, maintenance, projects as
required.
4.0 Mandatory Education and Experience
Preferred Education / Experience
Microsoft, A+,
ITIL
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