Responsibility
Knowledge of CW1is mandatory.
Key Activities
CS & Operation Improvement
· Design, implement and review the SOP in Air Import operating procedures.
· To ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner.
· Monitor and handle clients’ special requests & complaints to ensure clients’ satisfaction.
· Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issue.
· Manage and monitor sub contractor’s performance.
· To create job file, raise PO and invoice billing according to the billing KPI
· Support Air export dept and AWB creation if needed
Air Business Expansion
· Develop and maintain the relationship with key clients and overseas office/agent.
· Coordinate with Sales team on RFQ and quotation submission.
· Implement and monitor efficiency reviews.
Training & Coaching
· Ensure the maintenance of the SOP and consistent compliance of company policies.
ESSENTIAL JOB QUALIFICATIONS
Education/Technical Skills
University graduate with major in Supply Chain Management/Familiar with Microsoft Office
Knowledge/ Work Experience
· More than 5 years’ experience in air freight forwarding industry.
· Solid knowledge in air import CS and operation
· Import warehouse management is a plus.
Key Behavioral Competencies
· Comprehensive English capabilities
· Agile, positive and proactive
· Excellent analytical and communication skills
This is an urgent requirement.
Immediate joiners preferred. Interested candidates please share their Cvs to
maa_h[email protected] / [email protected]
hp: 9787431177
Job Type: Full-time
Salary: From ₹30,000.00 per month
Benefits:
– Health insurance
– Provident Fund
Schedule:
– Day shift
Supplemental pay types:
– Performance bonus
Ability to commute/relocate:
– Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
– Bachelor’s (Preferred)
Experience:
– total work: 5 years (Preferred)
– Customer service: 5 years (Preferred)
Language:
– English (Preferred)
Speak with the employer
+91 09787431177
Application Deadline: 20/08/2023
Expected Start Date: 20/08/2023
▶️ Air Imports – Customer Service
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