Job Overview
To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.
Key Responsibilities
– Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
– Drive ground service performance to deliver service excellence consistently across the domestic network
– Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
– Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
– Plan for and ensure preparedness to deal with irregular operations and crisis situations
– Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc)
– Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
– Monitoring OTP and take corrective measures
– Ancillary revenue targets to be achieved
– Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
– Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
– Contingency Handling Preparedness
Skills & Attributes
– Ability to train, motivate and guide a team
– Strong supervisory skills with leadership acumen is required
– Excellent written and oral communication skills are must
– Basic Knowledge of MS (Word, Excel)
Work Experience
Preferably 3-5 years of Aviation/ Hospitality Industry experience
Qualification
– Graduate from a recognized university
Eligibility
– Must be at a level of Sr. Executive (1B) or 1 level lower than the position
– Minimum tenure in the current role and level – 18 Months as of date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
– Must be “confirmed’’ in service
Location
Trivandrum
Note
All Vistara employees are required to be fully vaccinated against COVID-19
Job Type Full Time Job Description in software design and build. Experience in programming/scripting (e.g., Angular, Go, Java, Python, JavaScript…...
Apply For This JobJob Purpose;– We are 24 x 7 technology service management operation unit of the Bank. We are focused on Service...
Apply For This JobJob details Salary $75,000 – $150,000 a year Full job description Job description: Role summary/purpose: Reporting to the vp credit...
Apply For This JobJob details Salary $35,000 – $50,000 a year job type full-time Qualifications Graphic design: 2 years (preferred) Adobe creative suite:...
Apply For This Job– Sets up and operates power shear to cut metal objects, such as plates, sheets, slabs, billets, or bars to...
Apply For This JobJob details Here’s how the job details align with your job preferences.Manage job preferences at any time in your profile....
Apply For This Job