Job Role:
– To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer’s satisfaction
– To identify and convert the opportunities for cross selling (banking product) on customer’s call
– Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
– Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
– Complete the logs specified by the process (End-of-day target)
– Adherence to Information Security norms & quality process norms.
– To be aware of and comply with any updates about the process
– Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Requirements:
– Graduate
– Preferably 1-2 years with 6 months which should to be in customer service role – Understanding of call center industry an advantage
– Excellent communication skills – Verbal & Written
– Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
– Flexible to get scattered 8 Week Offs in a month with 9hours shift
– Good listening skills and strong communication abilities.
– Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
– Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
– Should be able to establish rapport quickly with peers, managers & customers
Job Type Full Time Job Description ourselves into a software organization by building products and experiences for our customers. Our...
Apply For This JobHeart It Out is a mental health and well-being initiative that is committed to making mental healthcare accessible to 1.5...
Apply For This JobAt Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all,...
Apply For This JobJob Type: Full-time Department Retail Sales Employment Type Permanent – Full Time Location India Workplace type Onsite What you would...
Apply For This JobNot provided by employer Bitwarden promotes better internet security and safety with an open source password management solution for individuals,...
Apply For This JobNote: By applying to this position you will have an opportunity to share your preferred working location from the following:...
Apply For This Job