Job details
Salary
₹13,296 – ₹24,356 a month
Benefits & Perks
Health insurance, Internet reimbursement, Cell phone reimbursement, Commuter assistance
Job Type
Full-time
Qualifications
– total work: 1 year (Preferred)
Benefits
Pulled from the full job description
Cell phone reimbursement
Commuter assistance
Health insurance
Internet reimbursement
Full Job Description
· Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
· Provide outstanding customer service to improve customer satisfaction and relationship.
· Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
· Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
· Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
· Monitor product order shipment to ensure on-time delivery to customers.
· Alert customers on shipping and flow issues in advance.
· Provide price and cost proposals in response to customer’s requests.
· Contact customers regarding contract cancellations to determine cause and possible corrective measures.
· Develop knowledge about each customer’s business model and requirements.
· Maintain competent understanding of company’s products, their functions and alternatives.
· Coordinate, analyze and improve customer service functions to meet company goals.
Job Type: Full-time
Salary: ₹13,295.82 – ₹24,355.88 per month
Benefits:
– Cell phone reimbursement
– Commuter assistance
– Health insurance
– Internet reimbursement
Schedule:
– Day shift
Supplemental pay types:
– Overtime pay
– Performance bonus
Ability to commute/relocate:
– Tarnaka, Hyderabad – 500017, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
– total work: 1 year (Preferred)
Hiring Insights
Application response rate: 78%
Hiring 2 candidates for this role
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