Job details
Benefits & Perks
Cell phone reimbursement
Job Type
Full-time
Regular / Permanent
Qualifications
– Bachelor’s (Preferred)
– Process trainer: 2 years (Preferred)
– total work: 2 years (Preferred)
– English (Preferred)
Benefits
Pulled from the full job description
Cell phone reimbursement
Full Job Description
Job Summary
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
Responsibilities
– Develop digital and print educational material (e.g. videos and manuals)
– Organize classroom-style seminars about product features and sales techniques
– Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
– Identify individual and team skills gaps
– Schedule regular training sessions (e.g. monthly or quarterly)
– Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
– Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
– Coordinate mentorship programs for new customer service representatives
– Assess the impact of each educational course on staff performance and client satisfaction
– Maintain updated records of training curricula and material
Requirements
– Minimum 2 years of experience as a Customer Service Trainer or similar role
– Experience in sales or customer service positions is a plus
– Knowledge of Learning Management Software (LMS)
– Familiarity with interactive learning activities
– Excellent communication and presentation skills
– BSc degree in Education, Human Resources or relevant field
– Additional certification in training is a plus
Job Types: Full-time, Regular / Permanent
Benefits:
– Cell phone reimbursement
Schedule:
– Day shift
Supplemental pay types:
– Performance bonus
Ability to commute/relocate:
– Gharuan – 140413, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
– Bachelor’s (Preferred)
Experience:
– Process trainer: 2 years (Preferred)
– total work: 2 years (Preferred)
Language:
– English (Preferred)
Speak with the employer
+91-XXXXXXXXXX
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Hiring 2 candidates for this role
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