Salary ₹20,000 – ₹26,000 a month job type full-time regular / permanent
Full job description
We are looking for a call center representative that will be the liaison between our company and its current and potential customersThe successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with crm systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree or graduates
Language: english – tamil, english – kannada, and english – malayalam profiles only
Job types: full-time, permanent
Salary: ₹20,000.00 – ₹26,000.00 per month
Rotational shift
Job types: full-time, regular / permanent
Salary: ₹20,000.00 – ₹26,000.00 per month
Benefits:
Flexible schedule
Health insurance
Paid sick time
Provident fund
Schedule:
Rotational shift
Supplemental pay:
Commission pay
Overtime pay
Performance bonus
Education:
Higher secondary(12th pass) (preferred)
Experience:
Total work: 1 year (preferred)
Customer service: 1 year (preferred)
Language:
English (preferred)
Hindi (preferred)
Hiring insights
Hiring 10+ candidates for this role
Urgently hiring
Job activity
Employer reviewed job 1 day ago
Posted 30+ days ago
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