WissenIT Consulting Pvt. Ltd. Looking for Technical Support Engineer at West Bengal, India Full Time

Company Description

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Role Description

This is a full-time on-site role for a Technical Support Engineer located in West Bengal, India. The Technical Support Engineer will be responsible for providing technical support and troubleshooting services to customers via email, chat, and phone. The Technical Support Engineer will also be responsible for addressing customer questions and concerns, providing guidance on product usage, and advocating for the customer.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical skills to diagnose and resolve customer issues
• Customer support and customer service skills to effectively communicate with customers
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively with cross-functional teams
• Relevant certifications in technical support or customer service are a plus