Webhelp Looking for Quality Manager – Content Moderation at Andhra Pradesh Full Time

Do you always check the best before dates? do you read the content labels before purchasing products? do you follow the washing instructions for each of your clothing items? we are looking for this kind of attention to detail and focus on ensuring quality.
We have an exciting opportunity for a quality manager to join our team in hyderabad where you’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.
You`ll lead, develop and manage the quality process and framework working alongside operations to deliver a consistent quality model; working closely with operational leadership, taking responsibility for ensuring that day-to-day quality expectations and requirements are executed on time and to a high standard.
What you’ll be doing

Leading, developing and managing a quality team in line with campaign requirements
Managing the implementation and continuous improvement of necessary quality frameworks and structures for all customer contacts across work streams
Creating and deploying an effective strategy that will deliver industry leading customer experience
Driving and supporting delivery of quality improvement plans
Managing reporting trends and opportunities for performance improvement as well as engaging appropriate stakeholder to share insights
Allocating appropriate time and skillset resources for deep dive investigations and actionable insights around specific performance areas
Mitigating business and customer risk exposure through identification and eradication of issues relating to people, processes and technology
Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed time frames

What you’ll need

Ability to engage with stakeholders at all levels across our business and clients
Minimum 1 years’ experience as a quality manager, leading and inspiring a quality team with relevant people management experience across multiple work streams and locations
Content moderation experience
In-depth knowledge of customer experience methodology including net promoter system
Experience working with quality frameworks and processes, operating within a regulatory environment such as ofcom, fca, iso or eu regulations
Strong background of applied coaching methodology for both deductive and inductive purposes
Strong analytical skills and attention to detail
Advanced excel skills including but not limited to conditional formatting, creating formulas, pivot tables etc.
Comfortable producing reports and presenting at management level
Ability to multi-task and work on your own initiative, as well as being able to make decisions where appropriate
Excellent planning, organisational, and time management skills
Experience as team leader or operations manager (advantageous)
Clear credit and criminal records

We’d love to get to know you betterAfter applying, you will be sent a link to complete a quick online chatWe don’t want you to miss out on the opportunity so please check all of folders for the link after applyingTake this opportunity to advance your career with our collaborative team of game-changers.

Job reference: in01079

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Posted 21 days ago