American Express Global Business Travel Looking for Technical Support Specialist at Bengaluru, Karnataka, India Full Time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

What you will do on a typical day:

• Provide end-user support to all GBT users.
• Provide 24-hour support for critical requests.
• Provide incident management for technology issues.
• Prioritize business-critical incidents over non-business-critical incidents.
• Escalate to the appropriate information technology team when necessary.
• Ensure incidents are resolved promptly.
• Provide computer hardware/software support to GBT users.
• Provide vendor escalation for GBT end users.

What we are looking for:

• More than 1 year of experience working in a desktop support environment in an organisation on technical issues with software and hardware
• Excellent interpersonal and customer service skills
• Bachelor’s degree in information systems or a related field. A combination of a 2-year degree in information systems and desktop support work experience is also a consideration.
• ServiceNow ticket system experience
• Hardware/ Software troubleshooting and repair skills on PCs/Laptops/MACs/Tablets/Mobile phones/Printers
• Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory, and Exchange.
• Strong knowledge of systems and applications including, SEE, SEP, Agresso, and Bomgar.
• Understanding and experience with travel-related/reservation systems such as Sabre, Apollo, and Galileo.
• Strong understanding of Cisco telephony system, VOIP, BES, and general networking practices desired.
• Requires excellent judgment and outstanding customer service abilities to service end users.
• Self-motivated and the ability to function with minimal instruction.
• Strong interpersonal skills are required to have clear and precise communication with end users during the incident management process.

Location

India – Karnataka – Bangalore

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!