Research, diagnose, troubleshoot and identify solutions to resolve Technical issues
Ask case scenario targeted questions to quickly understand the root cause of the problem
Provide prompt and accurate feedback to the issue reporter
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Prioritize and manage several open issues at one time
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Be the quality assurance person to improve product
Requirements
Bacholer’s degree in Information Technology, Computer Science or equivalent
Proven working experience of atleast 1 year in Technical Support or as a Technical Engineer
Good knowledge of an IT operations and Software Application development environment.
Excellent Team work
Strong problem-solving skills
Good written and verbal communication skills
Good time-management skills
Ability to learn new technologies
Desired Skills
Knowledge of MySQL database (able to create basic SQL queries)
Prior startup experience
Knowledge of EV logistics Operations is a plus
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