Zoopero Marketing Private Looking for Email and chat support at Pune Full Time

Position: Email and Chat Support Specialist
Location: Hadapsar, Pune.
Type: Full-time

Mandatory Fields:

– Excellent English Communication is Compulsory as you will have to deal with International Clients (British Clients)
– Should be comfortable in rotational shifts.
– Looking for a immediate joinee.
– Should be excellent in written and verbal communication (english)

Company Overview: Zoopero is a dynamic and innovative digital marketing company that caters to a diverse range of international clients. We are committed to delivering exceptional products/services and maintaining top-notch customer satisfaction. As we expand our global presence, we’re seeking a motivated Email and Chat Support Specialist to join our team.

Responsibilities:

– Provide timely and professional email and chat support to international clients.
– Address client inquiries, concerns, and issues with accuracy and empathy.
– Ensure high-quality customer interactions that align with our company’s customer service standards.
– Understand client needs and tailor responses to provide effective solutions.
– Collaborate with cross-functional teams to resolve complex client issues and escalations.
– Maintain comprehensive product/service knowledge to assist clients effectively.
– Document and track client interactions and resolutions in the CRM system.
– Assist in developing and improving support resources, such as templates and knowledge base articles.
– Stay updated with industry trends and best practices to enhance customer support strategies.

Qualifications:

– Excellent written and verbal communication skills in English (additional languages a plus).
– Previous experience in email and chat support or customer service roles preferred.

– Strong problem-solving abilities to address client issues and provide appropriate solutions.
– Empathetic and patient approach to customer interactions.
– Ability to work effectively in a fast-paced environment and manage multiple tasks.
– Adaptability to evolving processes and willingness to learn and improve.

Job Types: Full-time, Permanent

Salary: ₹20,000.00 – ₹25,000.00 per month

Schedule:

– Rotational shift

Supplemental pay types:

– Commission pay
– Quarterly bonus
– Yearly bonus

Ability to commute/relocate:

– Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

– Will you be comfortable working from office for rotational shifts?

– Are you comfortable with 20K to 25K Salary package?
– Are you fluent in English?

Experience:

– total work: 1 year (Required)

Speak with the employer
+91 9699875831

▶️ Email and chat support
🖊️ Zoopero Marketing Private
📍 Pune