Zil Money Looking for Customer Care Executive – Night Shift at Manjeri Full Time

Responsibilities

– Respond to customer queries in a timely and accurate way, via phone, email or chat
– Identify customer needs and help customers use specific features
– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
– Update our internal databases with information about technical issues and useful discussions with customers
– Monitor customer complaints on social media and reach out to provide assistance
– Share feature requests and effective workarounds with team members
– Inform customers about new features and functionalities
– Follow up with customers to ensure their technical issues are resolved
– Gather customer feedback and share with our Product,

Sales and Marketing teams
– Assist in training junior Customer Support Representatives

Requirements and skills

– Experience as a Customer Support Specialist or similar CS role
– Familiarity with our industry is a plus
– Experience using help desk software and remote support tools
– Understanding of how CRM systems work
– Excellent communication and problem-solving skills
– Multi-tasking abilities
– Patience when handling tough cases
– Any graduation

Job Types: Full-time, Regular / Permanent

Salary: ₹200,000.00 – ₹400,000.00 per year

Benefits:

– Commuter assistance
– Health insurance
– Life insurance
– Provident Fund

Schedule:

– Night shift
– US shift

Supplemental pay types:

– Commission pay
– Overtime pay
– Performance bonus
– Quarterly bonus
– Yearly bonus

Ability to commute/relocate:

– Manjeri, Kerala:

Reliably commute or planning to relocate before starting work (Required)

Education:

– Bachelor’s (Required)

Experience:

– Customer service: 1 year (Required)

Language:

– English (Required)

▶️ Customer Care Executive – Night Shift
🖊️ Zil Money
📍 Manjeri