WSD Consultant Looking for Callcenter Executive at Haryana , Gurgaon Full Time

Gurugram, ghaziabad, greater noida, noida

Call center representative job responsibilities:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Call center representative job duties:
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Call center representative skills and qualifications:
Customer focus, customer service, data entry skills, listening, phone skills, verbal communication, building

Experience 0 – 11 years
Salary 1 lac to 4 lac p.a.
Industry it hardware / technical support / telecom engineering
Qualification secondary school, vocational course, advanced/higher diploma, professional degree, other bachelor degree, md/medicinae doctor, post graduate diploma, other doctorate degree, some tertiary coursework
Key skills telecaller bpo calling

About company

Contact person mrPramod kumar
Address 374, niti khand-i, indirapuram, ghaziabad
Mobile +91-xxxxxxxxxx
Email id [email protected]

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Job activity

Posted 30+ days ago