Our vision: A world where everyone is free to focus on their most purposeful work, together.
Role Overview:
We’re looking for Customer Support Analyst, who will be conducting research and delivering business insights to support data-driven decision-making and optimization of business processes in Customer Support team
Wrike Support is a diverse, multicultural team, responsible for building relationships with our customers and assisting them with any challenges they encounter. In this role, you will be responsible for providing business insights based on data analysis and assisting to implement change management based on those findings, defining key business metrics, and supporting the management team with the reporting and ad-hoc analysis required to make crucial business decisions.
At Wrike, we believe that work should be both challenging and fun. We’re growing rapidly and provide excellent opportunities for professional growth. We’re smart, passionate, friendly, and professional and are looking for the same qualities in you.
Job Scope and Accountabilities:
Experience Requirements
Desired Skills
Interpersonal skills:
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes ahybrid work mode and we meet in the office 3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable: We’re friendly, easy to get along with, considerate, and helpful.
Our culture and Values
📈 Deliver Business Outcomes
🥇 Be better than the competition
🚀 Move fast. Then, move faster
🤝 Know our customers
🏆 We win together
💪 Have courage
Check out our LinkedIn Life Page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.
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