Wobot.ai Looking for Wobot.ai – Associate – Customer Success at Remote Full Time

Responsibilities :

– Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction

– Establish a trusted and strategic advisor relationship to help drive the continued value of our product

– Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team

– Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

– Maintain existing customer success metrics and data

– Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them

– Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

– Facilitate interaction and workflow between project team members to ensure timely deliverables

– Collaborate, problem-solve, and/or strategize upcoming client meetings with team members

– Work with the sales and marketing team to develop case studies

Requirements :

– Exceptional written and verbal communication skills.

– Someone who is ready to take initiatives and is self-driven

– Someone who is detail oriented.

How we work ?

– Microsoft Teams is our go to tool for daily communication

– We conduct daily standups and team meetings over Teams

– We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.

– We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.

– We’re distributed but not alone! We might be working around the world but we believe in the value in getting to know each other outside of working hours

– We get together for a bi-weekly townhall and frequent destressing session with a certified healer!

Perks and Benefits :

– 100% remote workplace model

– Health Insurance

– Top performers eligible for attractive equity options

– Mental Health Consultations.

– Company sponsored upskilling courses

– Growth Hours: 40 hours every year

– The chance to give back with 40 hours for community causes

– Fun company retreats twice a year

– Access to a Financial Advisor

Job Type: Full-time

Salary: ₹400,000.00 – ₹600,000.00 per year

Benefits:

• Health insurance
• Internet reimbursement
• Provident Fund
• Work from home

Schedule:

• Monday to Friday

Experience:

• Customer Success: 1 year (Preferred)

Speak with the employer
+91 9310165811