Wicrecend Looking for Technical Support Engineer at India Full Time

Job Summary:

Get ready to revolutionize customer support! We are thrilled to announce our project: the Microsoft Forum Program. You need to deliver support and elevate the user experience on the Microsoft Forum platform.

Our objective is clear: to provide personalized and efficient assistance to our valued Microsoft product users. Please ensure prompt and accurate resolutions to their queries and issues.

Responsibility:

Work on Microsoft Answers Forum to reply on M365 related threads:

· Monitor and respond to user inquiries promptly.

· Troubleshoot and resolve user-reported issues.

· Provide expert advice and recommendations.

· Share knowledge and contribute to discussions.

· Stay updated with Microsoft products and technologies.

· Adhere to guidelines, policies, and maintain professionalism.

Requirements:

· Good English writing and Speaking skills.

· Microsoft M365 products knowledge (Prefer M365 products, Exchange Online, SharePoint Online)

· Good Communication skills.

· Customer Support experience is preferred.