Job Description for Technical Support. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customers information and determine the issue by evaluating and analyzing the symptoms. Resolve technical issues related to network interruptions Follow up and make scheduled call backs to customers where necessary; Ability to speak and write clearly and accurately; Actively update, maintain and monitor all aspects of computer networks Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Effective listening skills; Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities; Follow standard processes and procedures Act as the initial point of contact for all computer and system related concerns from clients or other employees Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Employement Category:Employement Type: Full timeIndustry: BPO / Call Center Role Category: Technical Support / Helpdesk Functional Area: Not ApplicableRole/Responsibilies: Troubleshooting Hardware Networking TechnicalContact Details:Company: White Horse ManpowerLocation(s): Bengaluru
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