Job DescriptionResponsibilities Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity. Also, be well-read on company policies and the website for FAQs or policy related answers. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Write and submit timely reports on performance, targets, and customer queries. Requirements High school graduate,or bachelor’s degree in commerce or related fields is preferred. Prior experience with customer service and call centers in relevant job roles. Good knowledge of CRM practices and systems. Customer-oriented attitude with professionalism. Strong multitasking, time management, and target achieving skills. Excellent communication and listening skills with good command over the English language. Call Ruby/Ahmed hidden_mobile-2-3,hidden_mobile hidden_mobile,hidden_mobile,hidden_mobile,hidden_mobile White Horse Manpower Consultancy Pvt. Ltd. Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Rd, (Exit of Commercial Street) Shivajinagar Bangalore 560051. Please subscribe to our Youtube channel whitehorse manpower for updates on jobs . Free Recruitment & Spot Offer Letter.Employement Category:Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (International) Functional Area: Not ApplicableRole/Responsibilies: Fixed Shift Saturday Sunday Week Off For BpoContact Details:Company: White Horse ManpowerLocation(s): Bengaluru
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good communication skills