Wedtree eStore Private Limited Looking for Customer Support Executive at Guindy, Chennai, Tamil Nadu Full Time

Roles & Responsibilities:

• Handle customer queries received by phone / email / whats app / FB and YouTube and provide quick resolution and support

• Coordinate with internal teams to source relevant information and ensure customer query is addressed

• Log each customer query in internal systems for continuity

• Handle follow ups with customer and create happy customers

• Ability to work in shifts

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Skill sets required for the job:

• Good communication skills (both written and oral)

• Team work – Ability to help each other and work as a group

• Good attitude

• Quick learner

• Solution oriented – Provide quick resolutions to customers including suggesting alternatives

• Multi-tasking skills

• Multi lingual (Language preferable –Hindi, Tamil, Telugu)

About the Organisation:

Wedtree EStore Pvt Ltd is a retail company involved in sale of Indian handicraft and utility-based items, both for retail and for bulk gifting. We work closely with Karigars in different parts of India and aid in reaching these beautifully hand-crafted items to all across the world. Founded in 2014, Wedtree offers unique products related to Décor and Utility at a very affordable price, with the intent to take Indian handicraft products to a global audience. Wedtree has a strong online presence coupled with a store in Chennai.
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Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)