Walmart Global Tech India Looking for SENIOR MANAGER II, SYSTEMS ENGINEERING at Bengaluru, Karnataka, India Full Time

Position Summary…

Architecture Acumen: Requires knowledge of: Architectural principles; Systems and environment behavior; Architectural Styles, Patterns and plans;

Architectural standards; Non-functional System performance parameters; Technology Strategy. To assist in decomposing the product architecture

into multiple components and modules and define architectural specifications for each module. Create/Apply the right architectural pattern across the module as indicated in the architectural plan to obtain the right result. Define the architecture blueprint for the various components within a

product/solution. Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security. Technology Solution Automation: Requires knowledge of: Automation tools and technologies; Scripting Languages. To analyze data and metrics to

identify areas of automation to drive faster response to operational issues. Maintain up-to-date documentation on deployments, processes, and

standard operating procedures/run-books with a goal minimize runbooks by automation. Infrastructure Maintenance: Requires knowledge of: Infrastructure maintenance tools and methodologies; Infrastructure maintenance plans and schedule; Infrastructure performance metrics. To perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes. Escalate any issue that occurs in the backup media. Audit desktops for compliance with IT policies. Conduct regular database integrity checks to ensure minimal data loss. Coding: Requires knowledge of: Coding standards and guidelines; Coding languages (E.g. JavaScript, Python, C# etc.), frameworks(E.g. ActiveX,

• Net, Cocoa, Android application framework etc.), tools(E.g. Monday.com, Linx, Embold etc.) and Platforms (E.g. Microsoft Azure, AWS , Apple IOS

etc.); Quality, Safety and Security (PCI etc) standards; Emerging tools and technologies; Telemetry. To adhere to all relevant coding guidelines (Ex: code review processes, code branching strategies, reusability etc.) while writing/configuring code. Create/configure minimalistic (Less Complex, Highly Robust and high quality) code for a component/module under guidance. Maintain records by documenting program development and revisions. Stay updated on the prevalent coding languages and frameworks in the industry outside the immediate scope of delivery. Identify repetitive and routine tasks in (Continuous Integration/Continuous Delivery) CI/CD, Testing or any other process that can be automated. Implement t Requirement And Scoping Analysis: Requires knowledge of: Traceability matrix; Risk analysis methodologies; Cost Analysis; Business objectives;

Classification of requirements; User stories To analyze the requirements/updates/modifications for alignment with business objectives and priorities. Articulate the impact of the proposed solution on business and its ability to address requirements. Mediate conflicting requirements of the various stakeholders. Guide teams to assess feasibility of new requirements. Prioritize the product/solution requirements to drive creation of Minimum Viable Product (MVP) to meet the core requirements. Proactively identify areas for product enhancements, new features and updates based on customer requirements/ feedback. Contribute to the creation of user stories for complex requirements across the domain(For agile methodology). Capacity Management: Requires knowledge of: Capacity management Current and future business requirements Walmart service levels Computing

resources; Infrastructure performance; Infrastructure growth plans. To right-sizing IT resources to meet current and future business requirements in a cost-effective within a domain/ pillar. Optimize IT resource utilization. Create a model of infrastructure performance to manage current resource needs. Manage demand for computing resources. Produce a capacity plan that covers current and forecasted needs. Configuration Management: Requires knowledge of: Configuration management tools and processes; Configuration and release management in environment(s). To conduct analysis for complex configuration changes. Perform all the operations to prepare a system for assembly and transfer to

the environment on which it will be run in internal / external environment for deployment. Cloud Migration: Requires knowledge of: Data Center Operations (Production operations, Server, Storage, Systems and Infra, Data Base

Management, Systems Management, Helpdesk, DR/Business recovery practices; Platform as a service (PaaS )services for public cloud

services(Cosmos, EventHub, Cloudspanner) (Applicable only to the Cloud Enablement Team). To support decommission of the on-prem hardware or

convert it into a hybrid set-up or complete cloud setup as per business needs. Monitor the resiliency and reliability of the new cloud environment.

Gauge the bandwidth needed to handle the internet connections for cloud access. Support in planning and executing data-center consolidations,

relocations, and migrations. Version Control: Requires knowledge of: Version management tool; Product deployment tools and processes; Release verification mechanism. To

ensure that any modification to code is checked into correct branch and code merges are done properly. Authenticate and authorize of code changes in the version control system / central repository. Oversee the process of code branching and ensure seamless code build. Ensure that all impacted files are included in release communication. Integration Management: Requires knowledge of: Types of middleware; Different types of platforms; Functions of Application Programming Interfaces

(APIs); Programming languages used for middleware; Principles and protocols for API-level integration; New and emerging middleware products, tools and methodologies in the industry. To evaluate opportunities for creating connections among various hardware and applications. Evaluate

suitable middleware to be used for integrating existing legacy applications with current applications as required including cloud systems. Program middleware or other tools to enable effective integration of applications within. Perform API-level integration. Oversee the end-to-end process of application integration to the target environment. Investigate issues or failures of application integration. Facilitate modifications to improve the success of integration between application programs. Issue Resolution: Requires knowledge of: Issue resolution techniques ; Escalation scale parameters. To identify and elaborate possible and feasible

solutions to the issues raised for complex projects/Systems and Infra configurations. Implement the most feasible option in collaboration with the team. Track registered issues for all ongoing projects and assess on their progress. Assess if the issue needs to be escalated. Infrastructure Design : Requires knowledge of: Software architecture; Distributed systems; Scalability; Design patterns; Disaster Recovery; Tech Stacks; Non-Functional Requirements; Security standards, frameworks, and methodologies (System Security Plan -SSP, Security Risk and

Compliance Review- SRCR etc.) To create simple, modular, extensible and functional design in adherence to the requirements for multiple systems within a domain. Understand requirements and analyze the gaps between existing architecture and business requirements. Analyze system

performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security. Develop detailed design for an entire system within a domain. Conduct review of platform/system design to ensure adherence to security and compliance norms. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improvingefficiency and cost effectiveness; and participating in and supporting community outreach events.

What you’ll do…

About Data Ventures:

Data Ventures exists to unlock the full value of Walmart’s data by developing and productizing B2B data initiatives that empower merchants and suppliers to make better, faster decisions for the business. As part of this transformation, we’re seeking entrepreneurial individuals to help drive data productization from concept to deployment.

What You’ll Do –

• As systems engineering manager in Data Ventures, you will be responsible for managing the production support engineering function for large scale commercial grade data products and applications. You will be leading a global team of 10+ system engineers in India Development Center and North America.
• Develop high-performing talent through effective hiring, mentoring, development, and coaching and lead production support engineering function for Tier-2 escalations on a 24×7 environment.
• Standardization of monitoring and alerting to detect and notify health of application services across Data Ventures products.
• Driving incident triage meetings with partners from Customer Support (Tier-1 support), Engineering, Product, Data Quality and Enrichment teams to assess the impact and prioritize the issue tickets for faster resolution.
• Focus on measuring and improving MTTD, MTTE, MTTR as part of incidents management.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity. What will you bring?
• Driving and giving direction on production incidents within internal SLO, ultimately not exceeding the customer SLA.
• Performing Problem management and RCA to proactively reduce production incidents.
• Responsible for Infrastructure management on multi-clouds with a focus on resource optimization and saving the cloud cost.

What you’ll bring:

• Bachelor’s degree in computer science or a related technical discipline.
• 12+ years’ experience in IT industry with 3+ years in people management to lead

production engineering function for data ventures.

• Depth of technical understanding and experience on technologies such as compute, storage, containers (Kubernetes), networking, workflow orchestration tools – Automic, Airflow, and a solid understanding of CI/CD pipeline concepts.
• Experience in writing Database SQL queries to do extensive data analysis as part of resolving the incidents.
• Understanding of distributed programming using Spark Python/Scala, troubleshooting, and fixing the data processing workflow jobs failures/slowness in a production environment.
• Experience in managing micro service-based applications and data pipelines on multi- clouds environment (i.e GCP, Azure, AWS).
• Expertise in setting up monitoring, alerting, building operational dashboards using tools such as Splunk, Dynatrace, Datadog, Grafana, Spotlight, and Xmatters.
• Experience in managing incidents, driving problem management, and conducting extensive RCA (Determining the root cause, key learnings, arriving at short term, and long-term action Items, measuring TTD, TTE, TTR) to remediate systemic issues and address process gap to proactively reduce incidents.
• Experience working with cross functional teams (Product, Engineering, Data Quality and Enrichment, Info security, and platforms) across Geo to address customer impacting issues within MTTR.
• Experience providing technical guidance and enabling production support engineering team to use and enhance runbooks, tools, and automation to aid in troubleshooting and resolving the issues.
• Experience and knowledge of ITSM Support processes and related tools is mandatory for the Support Manager position.
• Prior experience in managing B2B application and services is an added advantage.
• Excellent interpersonal skills, good with people, ability to negotiate

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert’s and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor’s degree in computer science, computer engineering, information systems, information technology, or related area and 5 years’experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.Option 2: 7 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

2 years’ supervisory experience or experience leading cross-functional teams.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, information systems, information technology, or related area and 3 Years of relevant experience in configuration management, developing automation for Provisioning and Orchestration, experience developing and managing service-level objectives (SLOs)/service level indicators (SLIs) for Infrastructure Service availability and performance

Primary Location…

G, 1, 3, 4, 5 Floor, Building 11, SEZ, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-1590783