Walmart Global Tech India Looking for (IND) Senior Manager I, Technology Services Engineering at Chennai, Tamil Nadu, India Full Time

Position Summary…

What you’ll do…

About Team: 

This position is with GT3 NexTech under the Enterprise Business Services organization. Enterprise areas of Walmart like Finance, Indirect Procurement, People Systems and others are in the midst of massive digital transformation. Our team is building products for these areas from scratch, building mobile & web interfaces,  dealing with challenges from gathering user data, developing machine learning models to understand business processes better and making them more holistically data driven and intelligent. We leverage Robotic Process Automation, Full Stack Engineering, machine learning, natural language processing (NLP) and big data technologies to get the scale and precision required for solving these problems.

We are also working on some cutting edge deep learning and computer vision technologies to solve some of the business critical problems. 

What you’ll do:

• Provide leadership in troubleshooting and root cause analysis to effectively resolve issues and deliver sustainable solutions while enhancing resource capability.
• Bridging between various team and if needed involving vendor support. Taking ownership of any issue reported on Robotic Process Automation/Automation platform.
• Provide leadership to enhance organizational capability through training, mentorship and operational support, and drive a cross functional high-performance work team environment.
• Acts as a key player between Business and IT services. Ensures to enhance the process involved in Robotic Process Automation (RPA) support for team benefits.
• Drive development and adoption of Operational Standards across the organization that improve sustainability and operational capability.
• Drives initiatives within Robotic Process Automation(RPA) team for better efficiency. Preparing technical troubleshooting guides of all underlying applications which help for peer to troubleshoot the issue in a quicker way.
• Work closely on Operations management to establish priorities, resolve technical problems, and maintain standardized documentation.
• Develop detailed project plans and execute projects on time, in scope and budget that support operations goals and improve operational capability.
• Lead and facilitate a collaborative environment to include internal resources and external vendors / consultants to deliver operational and project support to our business commitments.
• Provide leadership and management of staff in all the above areas to include all supervision, performance management, career development, and all other personnel related functions.
• Manage a team to maintain and update an enterprise IT: Manage, respond to and close help desk tickets, patch systems, replace/update hardware and software, proactively maintain system security, and provision and maintain cloud resources.

What You’ll Bring:

• Over all 11 to 13 years experience in IT Industry with minimum 5+ years of people leader experience in managing Operations/Support team.
• Experience in development and/or support of RPA technology (UiPath or similar RPA product is a distinct advantage)
• Minimum 7+ years of experience in Automation background, process automation, monitoring and alerting.
• Track record of strong people/team development with size of 10 to 14.
• Ability to establish and maintain relationships with all levels of the organization.
• Strong written and verbal communication, including documentation standards.
• Ability to consistently meet deadlines and see projects through completion.
• Strong troubleshooting skills with real time production issues, automation platforms and cloud infrastructure.
• ITSM platform experience like Remedy or ServiceNow to run the operations end-end with Incident Management, Problem Tickets, Change Management.
• Strong governing skills in release management, customer/stakeholder communications, relationship, keep the business stakeholders updated, understanding and prioritizing the requirements for the team.
• Expertise in triaging production issues by engaging with multiple teams like Database, Network, Security and infrastructure teams.
• 3-5 years of experience in code or script in one of the following languages (.NET, C#, Java, Python, JavaScript, Node JS, F#)
• Prior knowledge on or more of Automation platforms like UiPath, Blue Prism, Automation Anywhere, PEGA, Celonis (Process Mining), Microsoft Power Automate
• Be able to create and follow Playbooks for effective troubleshooting and Production Support
• Be flexible to work in shift-patterns that might include evenings and weekends.
• Working knowledge on reporting tools like Power BI/Tableau, etc. – to provide Status reports and insights to the Senior leadership and Business.
• Ability to run self-organized teams with automated productivity metrics, create work backlog and provide clear visibility of team’s capacity in automated fashion.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert’s and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. 

 

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

 

Flexible, hybrid work

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

 

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in computer science, information technology, engineering, computer information systems, or related area and 12 years’ experience in production support, software support, or technical support.

4 years’ supervisory experience.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Both software and hardware troubleshooting., Master’s degree in computer science, information technology, engineering, computer information systems, or related area and 10 years’ of relevant experience in production support, software support or technical support., Technical support operations, account management, customer support, automation, analytics, reporting, supply chain, retail, or eCommerce.

Primary Location…

RMZ Millenia Business Park, No 143, Campus 1B (1st -6th floor), Dr. MGR Road, (North Veeranam Salai) Perungudi , India R-1517004