Votiko solutions Looking for International Customer Care Executive (Work From Office) at Surat Full Time

Responsibilities:-

· Ensuring agents understand and comply with all call center
objectives, performance standards, and policies.

· Answering agent questions regarding best practices or
difficult calls. Identifying operational issues and suggesting possible
improvements.

· Preparing reports and analyzing data to assist management
as they determine call centre goals.

· Measure performance with key metrics such as call
abandonment, calls waiting etc. Ensure adherence to policies for attendance,
established procedures etc.

· Ability to handle multiple priorities, stress, detailed
work, reasoning, deadlines. Must be flexible, analytical, and possess excellent
communication and interpersonal skills.

Working days:  Monday
to Friday (Night shift)

If the above requirements suit your interest, please call us