Work from office
We are looking for a Call Center Representative that will be
the liaison between our company and its current and potential customers. The
successful candidate will be able to accept ownership for effectively solving
customer issues, complaints and inquiries; keeping customer satisfaction at the
core of every decision and behavior.
Responsibilities:-
· Ensuring agents understand and comply with all call center
objectives, performance standards, and policies.
· Answering agent questions regarding best practices or
difficult calls. Identifying operational issues and suggesting possible
improvements.
· Preparing reports and analyzing data to assist management
as they determine call centre goals.
· Measure performance with key metrics such as call
abandonment, calls waiting etc. Ensure adherence to policies for attendance,
established procedures etc.
· Ability to handle multiple priorities, stress, detailed
work, reasoning, deadlines. Must be flexible, analytical, and possess excellent
communication and interpersonal skills.
Working days: Monday
to Friday (Sunday -Saturday off)
Salary: ₹20,000.00 –
₹40,000.00 per month
Schedule: Night shift
Education: Any education
Experience: – 1 Year to 4 Years
Location: Surat
If the above requirements suit your interest, please call us or send your resume
Please only call if you are qualified in above mentioned
details.
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