VisionSpring Looking for Senior Executive, Information Technology at Noida, Uttar Pradesh, India Full Time

Full-time

Description

Are you a change maker who wants to play a pivotal role in restoring vision for millions of people in low-income settings across India? Would you like to work for an organisation that is a pioneer in social impact practices?

We are seeking a highly motivated, dynamic, and self-driven candidate who would like to have a challenging and meaningful career path in monitoring and evaluation, research, and social sector. Monitoring and evaluation and research are the key focus areas of our organisation and require a proactive and dynamic approach. The candidate should be dedicated and sincere towards her/his work and should always be open to learning new things. The candidate should have in-depth subject matter knowledge, expertise, and experience. Timely and high-quality delivery of goals would be essential and will be a key performance measurement criterion. S/he will be based out of Delhi NCR (Noida), India.

About Us

• We are creating access to eyeglasses for low-income people. Clear vision creates opportunities for increased learning, work, safety, civic participation, and quality of life.
• As a social organisation, social change motivates us first. Our focus is on advancing our mission objectives – to increase functioning, productivity, and income earning potential for our low-income people by correcting impaired vision with eyeglasses.
• We are working to transform the systemic dysfunction which has failed to deliver eyeglasses – a 700-year-old technology – to approximately 55 Crore people in India in need of vision correction.
• We serve low-income people who are more than beneficiaries for us. Our beneficiaries expect high-quality eye-screenings and eyeglasses.
• To efficiently scale, we must deliver each new unit with less cost.
• We run our operations on metrics and social impact measures. We leverage a range of processes and practices to get the work done.
• We believe in scaling our impact, not our organisation. We are a lean team of doers.

What You’ll Do

This position will be responsible and co-responsible for providing in-house customer support and managing infrastructure operations.

Areas Of Responsibilities

• Provide L2 technical support for the company employees, domestic and international.
• Support L1 technician with problem resolution
• Should be aware of basic concepts of cybersecurity.
• Should have knowledge about email security such as phishing and spam.
• Perform first-level incidence response like checking IP blacklisting, malicious sites.
• Should be able to quickly learn the incident management principles, remote desktop management and device management.
• Managing, support and administer 0ffice365 environment.
• Develop and maintain technical documentation, manuals and IT policies and procedures reviewed annually.
• Assist SAP Business One administrators with technical issues.
• Customer support ticket management
• Mailbox archiving
• Vendor management
• Should have experience in patching and update management.
• Should be familiar with SSL Certificates, MFA and Single Sign On
• Experienced in software management and license management is required.
• Manage backup & restore procedures, including documentation.
• Monitor network performance (availability, utilization, throughput, goodput, and latency)
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Project Management of internal IT projects
• Onboarding / offboarding employees
• IT fixed assets management tracking
• Knowledge of Azure architecture, Active Directory, App services, user accounts and Groups management
• Installing, configuring, and maintaining operating systems and application software
• Hardware setup and maintenance

Requirements

• Bachelor’s degree in information technology or related domain.
• 5+ years’ experience in IT operations.
• Fluent reading, writing, and speaking English.

Compensation And Benefits

• Salary based on experience and education.
• Competitive benefits, including health insurance and generous vacation time.

To Apply

• We want to know more than just what you have done. We want to know who you are. What are the passions and talents that draw you to this role?
• Please apply, including a thoughtful cover letter and your CV/resume.
• Please note that only candidates to be interviewed will be contacted.
• Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
• We are an Equal Opportunity Employer.